Privacy Policy for www.action-tours.com Last updated: June 2026 1. Data Controller The controller responsible for data processing on this website is: Action Tours Djerba SARL Managing Directors Holger Boehl Margitta Weber Route Principale En face Holiday Beach Hotel Mezraya, Djerba Tunisia Phone: +216 51 911 277 E-mail: info@action-tours.com 2. General Information Protecting your personal data is very important to us. We treat your personal data confidentially and in accordance with the applicable data protection regulations and this Privacy Policy. This Privacy Policy explains what personal data is collected when you visit our website, how it is processed, and what rights you have regarding your personal data. 3. Collection of Personal Data When you visit our website, certain information is automatically collected by the web server. This may include: IP address Date and time of access Browser type Operating system Referrer URL Visited pages Access status This information is used exclusively to provide the website, ensure system security, and analyze technical issues. This data is not combined with other data sources. 4. Hosting Our website is hosted by a hosting provider located in Tunisia. The hosting provider processes personal data solely for the purpose of providing the website and ensuring its secure operation. Appropriate technical and organizational measures are implemented to protect personal data. 5. Cookies Our website uses cookies. Cookies are small text files stored on your device. They are used to: ensure the technical functionality of the website improve user experience provide statistical analysis of website usage You can disable cookies at any time through your browser settings. Please note that disabling cookies may limit certain functions of the website. 6. Google Analytics This website uses Google Analytics. Google Analytics is a web analytics service provided by Google Ireland Limited. Google Analytics uses cookies to collect information about how visitors use our website. This may include: visited pages duration of visit click behavior device type browser information anonymized IP address (where enabled) This information helps us continuously improve our website and services. Further information is available at: https://policies.google.com/privacy You can prevent cookies from being stored by adjusting your browser settings. 7. Contact via E-mail If you contact us by e-mail, we will store the information you provide solely for the purpose of responding to your inquiry. This may include: Name E-mail address Content of your message Your data will only be shared if required by law or necessary for processing your booking. 8. Contact via WhatsApp Our website includes a WhatsApp link. By clicking this link, you will be redirected to the WhatsApp platform. Please note that personal data may be processed by WhatsApp. The processing of your data by WhatsApp is governed exclusively by WhatsApp's own Privacy Policy. We use the information you send us via WhatsApp solely for responding to your inquiry or processing your booking. 9. Booking Requests Personal data submitted through booking requests via WhatsApp or e-mail will only be used for processing your inquiry and providing the requested services. Your data will only be shared where legally required or necessary to fulfill the booking contract. 10. Data Security Our website uses modern security technologies. All data transmitted between your browser and our website is encrypted using SSL/TLS technology. Despite all technical precautions, complete protection of data transmission over the Internet cannot be guaranteed. 11. Data Retention Personal data is stored only for as long as necessary to fulfill the intended purpose or to comply with legal retention obligations. After this period, the data will be deleted. 12. Your Rights You have the right at any time to request: Access to your personal data Correction of inaccurate data Deletion of your data Restriction of processing Objection to processing Data portability To exercise these rights, please contact us at: E-mail: info@action-tours.com 13. Right to Lodge a Complaint If you believe that the processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the competent data protection authority. 14. External Links Our website contains links to external websites. We are not responsible for the content or privacy practices of these external websites. The respective operators are solely responsible for their content and data protection policies. 15. Changes to this Privacy Policy We reserve the right to amend this Privacy Policy whenever necessary due to legal requirements or technical developments. The current version published on our website shall always apply. 16. Contact If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact: Action Tours Djerba SARL E-mail: info@action-tours.com Phone: +216 51 911 277